Returns & Refunds

We want your DOMYSTO order to arrive correctly and ready to use. If something is wrong, please contact us promptly so we can review it.

Incorrect item received

Contact us within 48 hours of delivery if you receive a different item from the one ordered. Include your order number and clear photos or a video of the item, packaging and delivery label. Once the error is verified, we will arrange the return where needed and send the correct item at no additional product or return-courier charge.

Item does not work on arrival

If an electrical product does not power on when first unboxed, report it within 24 hours of delivery. Record a clear, uninterrupted unboxing video showing the parcel, product and the power-on issue. Follow the supplied setup and charging instructions before reporting a fault. Retain all packaging and accessories.

Damaged or incomplete parcels

Photograph the parcel and affected item and contact us as soon as possible after delivery. Keep the packaging while we review your claim. We will confirm the available resolution after checking the evidence.

How to request help

Email officialdomysto@gmail.com or use our Contact page. Include your name, order number, delivery date, a brief explanation and clear photos or a video link. Contact us before sending anything back; we will provide return instructions if your request is approved.

Replacements and refunds

Approved items must be returned with their original accessories and safely packed. We will inspect the return before confirming a replacement. If a verified incorrect or non-functional item cannot be replaced, we will arrange a refund and confirm the method with you. Refund processing times depend on the payment method and provider; we will share the details when your refund is approved.

Change of mind and exclusions

We do not offer change-of-mind returns for personal preferences about appearance, size, performance or battery experience where the item matches its description and is functional. Damage caused by misuse, accidental drops, water exposure contrary to instructions, or unauthorised repairs is not covered. This does not exclude a claim for an item that is faulty or materially different from its description.

Inspection before dispatch

Where packaging allows, basic visual and power-on checks may be performed before dispatch. Factory-sealed products are not opened. Checks do not include food or water testing, battery-duration tests or extended real-use testing.

Please report problems within the timeframes above to help us investigate promptly. This policy does not limit any rights that apply under consumer law.